Refund policy
Adam Piotr Kossowski
shop.adamkossowski.com
1. OVERVIEW
This policy explains the conditions under which a replacement may be issued for orders placed through shop.adamkossowski.com. All fine art prints are produced to order and cannot be returned or exchanged for change of mind.
Replacements are issued only in verified cases of damage in transit or loss of shipment.
2. WHEN A REPLACEMENT MAY BE ISSUED
A replacement may be approved in the following verified situations:
• Damage sustained during transit
• Loss of shipment confirmed by the courier
Replacements are not issued for buyer’s remorse, dissatisfaction with size chosen, or subjective interpretation of colour or contrast.
3. REPORTING DAMAGE
If your print arrives damaged, you must notify us within 7 days of the courier’s recorded delivery date to qualify for a replacement.
To request a replacement:
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Email orders@adamkossowski.com (email is the official method of contact for claims).
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Include:
• Clear, full-view photographs or video of the damage
• Images of the packaging (front, back, and any visible damage)
• A clear image of the tamper-proof edition label on the reverse of the print -
Wait for written approval before taking further steps.
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Once approved, you will be required to destroy the damaged print (torn into at least 8 pieces) and provide a video recording of this action.
This ensures that damaged artwork does not enter circulation.
4. EDITION NUMBER ON REPLACEMENTS
For Signature Editions and Collector Editions, any approved replacement print will be produced with the same image and will carry a replacement designation.
The original unique edition number will not be reissued, ensuring the accuracy of all edition and provenance records.
5. LOST SHIPMENTS
If your order is not delivered within the courier’s stated delivery window, you must notify us within 14 days of the courier’s recorded delivery status.
• We will open an insurance claim with the courier.
• Replacements will only be issued once the claim is approved.
• All prints are insured; however, exceptionally high-value works may not be covered at full retail value. If applicable, we will contact you to discuss options.
6. HANDLING FEE FOR APPROVED REPLACEMENTS
Any approved replacement is subject to a handling fee equivalent to 40% of the original retail price, plus any applicable shipping costs not covered by courier insurance.
This fee contributes to the cost of reprinting, packaging, administration, and reshipping your artwork.
7. PROCESSING TIME FOR CLAIMS
Once all required evidence has been received, we aim to respond within 2–3 business days.
The full resolution timeline will depend on the courier’s claim processing.
8. GOODWILL CLAUSE
In rare cases, we may offer a goodwill resolution at our discretion.
Any such gesture does not set a precedent or alter the terms of this policy.
Last updated: 19 November 2025